Below you will find a list of Australian based call centre outsourcers (also known as Business Process Outsourcers or BPO's) that provide call centre services in Australia, but also provide options for overseas/offshore.
Why send your call centre work offshore?
Primarily the attraction for businesses is to send their call centre work offshore to save costs with countries like the Philippines, South Africa and even New Zealand offering substantially lower costs to run the same size contact centre in Australia.
Of course, there are a lot of other factors to consider other than just cost and you can read more about them, along with the pros and cons of each location in our free Offshore Call Centre Guide.
Local (onshore) call centre benefits
One of the biggest impacts on how customer's rate your service is the ability to communicate and build rapport with the call centre agent. Whilst not always the case, the chance to speak to someone local with the same language, culture and values typically results in a better customer experience.
The call centre outsourcers listed below offer you the chance to have the best of both worlds! Perhaps its to keep your high-value calls here in Australia and send the high-volume but low-value calls offshore? There are lots of methods where a combined on and offshore call centre strategy can work - reach out to the suppliers below and they'll be happy to discuss the options with you.