Knowledge Management Systems

If there was one single investment to make in your contact centre there is no question it would be a Knowledge Management System.

With the increasing complexity of calls coming into the contact centre channel, as well as the scrutiny of the information provided, empowering your agents with the right answers, at the right time is central to your customer experience. 

Combined with reducing your Average Handling Time (and therefore cost) as well as reducing the induction time period (again, further savings) and it is little wonder why contact centres are looking to Knowledge Management Systems to improve the CX and efficiency.

With little to no set-up costs and fully hosted in the cloud, a KMS system is completely scalable to flex with your business without the usual headaches of relying on IT departments and expensive hardware. 

The solution providers below can either help you with the technology, the implementation, training etc to fast-track your Knowledge Management System implementation. 

If you'd like to save some time, risk and stress in selecting the right solution for your business, try our free CX Connect Service and we'll recommend the best solution for your business.  


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Knosys

Knosys is a technology company providing the very latest in knowledge management solutions including our cloud-based platform KIQ Cloud.

KIQ Cloud tackles the issues faced by many contact centre and customer experience companies and their customer-facing touch points. It provides a central platform for your employees to find the information they need to service every customer enquiry to the highest standards.

Address: Level 8, 31 Queen Street, Melbourne, Victoria 3000

Phone: 1800 977 827

Website: https://knosys.it

Tags: Knowledge Management Systems

Technology / CRM and Knowledge / Knosys

Oracle

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Technology / CRM and Knowledge / Oracle

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Salesforce

Tags: Knowledge Management Systems CRM

Technology / CRM and Knowledge / Salesforce

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