If you or your business is already located in Sydney, having a local call centre outsourcer can provide a range of benefits above having an outsourcer in another location.
The benefits of engaging a local call centre outsourcer include:
- Ease of access (no long trips so its easier to be amongst the team and the centre when you need to)
- It's more personable (nothing beats being there in person for meetings and training rather than over the phone or video)
- Better communication (as per above but also the same time zone and the chance to eyeball each other as required)
- Training and engagement (you can easily send product experts, managers etc to meet with the outsourcing team for briefings etc)
Sydney is also home to a great multi-cultural society so if your business needs to be able to provide call centre serviced across multiple languages, you will find a ready and willing workforce in Sydney!
But it's not just the beautiful harbour city. More broadly in New South Wales, there are also a number of regional call centre outsourcers in locations like Woolongong, Newcastle, Albury and more that are listed below that can also provide a fantastic option with a typically lower turnover rate that can lead to lower costs in recruitment and training.
Where can I get help in choosing the right call centre outsourcer in Sydney?
Call Centre outsourcers specialise in different functions like outbound sales or customer service (inbound and outbound), some tend to specialise on specific industry verticals like insurance, retail, FMCG, Banking etc and some focus on either B2B or B2C so it can be confusing when trying to select the right call centre outsourcer for your business.
On top of that, some outsourcers will have minimum volumes, preferred commercial modals, different onboarding processes, different technology and so on.
Where the outsourcers have listed their details below, you can simply contact them directly and they will be happy to assist or you can use the tags to find specific skills.
We also offer a free service to help you find the best Sydney call centre outsourcers that can meet your requirements. With over 30 years experience in call centre outsourcing, Just contact us and we'll help identify and connect you to the best call centre outsourcers in Sydney specifically for you - saving you a heap of time, money and stress!
If you'd like to learn more about call centre outsourcing in Australia yourself, we have a number of free resources on our main CX Central website including:
Search the list of all the call centre outsourcers in Sydney below: