Businesses looking to improve efficiencies and reduce costs are increasingly looking to outsourcing back-office functions to third-party providers. Whilst the definition appears to be quite loose, back-office functions are typically considered as easily repeatable transactions that are typically low in complexity that don’t directly involve the customer.
Back-office functions that can include:
- Human resources
- Claims and compensation processing
- Customer administration such as data entry for form approvals
Why outsource your back-office functions?
Like call centre outsourcing, there are lots of benefits in outsourcing your back-office functions from cost savings, improved efficiencies, scalability etc. You can learn more about outsourcing benefits along with expert tips and more on our CX Central website.
How to select an outsourcer for back-office functions?
You can search a list of all suppliers below but if you'd like to narrow the selection by country, just use the main menu where you can select country under 'Outsourcers'.
If you would like some free help in identifying the right suppliers most suitable for your business (based on your exact requirements) please visit out CX Connect service.
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