Call Centre Training solutions for frontline staff

How to improve the skills in your call centre

A list of call centre training providers for frontline staff in Australia. 

Whether it's a public course where you can learn with others or you are looking to engage a specialist call centre training provider to come and host training in your premises, the training companies below are specialists within the call centre industry. 

Call Centre training courses can cover a multitude of skills, from objection handling and managing customer complaints, generic customer service, rapport building, hold techniques, call control and more through to telesales, account management and telemarketing sales skills to boost sales conversions in your centre.

And it's not just phone calls. Live chat training, email enquiries training and written communication, video chat and more all require specialist skills. 

Benefits of call centre training

Improving the skills of your call centre agents is a sure-fire of improving all the key metrics within your business including:

  • Customer Experience
  • Productivity 
  • Quality
  • Employee Engagement

If you'd like to learn more about call centre training we have a range of free articles and tips specifically on call centre agent training on our CX Central website

Public Courses

Available to the general public, public call centre training courses enable you to access highly skilled trainers along with the networking benefits of being able to learn from others in your training course.

You can find all the upcoming training courses, conferences and more on our Industry Events Calendar

Private Training 

If you would rather have the training conducted on-site on your premises, or would like a training program conducted specifically to address your training needs and requirements contact one of the specialist call centre industry trainers below.

Call Centre Training Locations

Most of the call centre training providers can provide training solutions in all the major capital cities including Melbourne, Sydney, Brisbane, Adelaide, Perth and Hobart and for private courses, they will come specifically to your premises.