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Diallers and Outbound

Outbound Diallers

Call Centre outbound dialler technology enables companies to load customer data into the call centre phone system to efficiently make outbound contact to customers.

What type of Outbound Diallers are there?

Outbound Diallers for call centres can be cloud-based, on-premise or hosted and there are different ‘modes’ that determine how the dialer dials the customer.

Outbound Dialler modes

An Outbound Dialler has different modes that can be used depending on the available data you have, the skill and number of your operators along with the skills of the person running the dialler.

The following are the common outbound dialler modes you will find on most (but not all) automatic outbound phone dialers:

Preview Mode – The agent can see the details for the next customers on the screen, but has to manually choose to make the call. Typically used where a bit of research may be required before making the call.

Progressive Mode – The system will dial the next number as soon as the agent has completed the previous call.

Predictive Mode – The system analyses the number of agents and average call times and essentially dials ahead to maximize productivity given agents very little rest (albeit you can tweak the settings).

Blast Mode – The system dials a whole heap of numbers and once it detects a human voice it plays a pre-recorded message. Often used for large-scale surveys or in elections to get the “message out there”.

Choosing the right outbound dialler for your business 

Why not get someone to do the outbound dialling for you?


Try our free CX Connect service and we’ll save you time, money and stress in introducing you specialist providers of outbound sales, lead generation and telemarketing services. 

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ipSCAPE

Our sophisticated and flexible predictive Dialler technology will improve your contact rates. 

CRM integration gives your agents the latest customer information: combine that with advanced scripting, and you'll improve conversion rates while remaining in control of your customer interaction quality.

Address: 140 Arthur Street, North Sydney NSW, Australia

Phone: (+61) 1300 477 227

Website: http://www.ipscape.com.au

Tags: Dialler Hosted Outbound Dialling

Technology / Diallers and Outbound / ipSCAPE
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Premier Technologies

Premier Contact Point is built around an industry-leading predictive dialler application, utilising cutting-edge features to enhance productivity, efficiency, and agent occupancy. 

Address: L16, 501 Swanston Street, Melbourne VIC, Australia

Phone: (+61) 1300 85 84

Website: https://premiercontactpoint.com/

Tags: Dialler Hosted Outbound Dialling

Technology / Diallers and Outbound / Premier Technologies

Genesys

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contactSPACE

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Technology / Diallers and Outbound / Interactive Intelligence

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Vocalcom

Technology / Diallers and Outbound / Vocalcom

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TCN

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Integra CCS

Technology / Diallers and Outbound / Integra CCS

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Bright Pattern

Technology / Diallers and Outbound / Bright Pattern

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