Global BPO Call Centre Providers with an Australian Base
Having a local BPO call centre provider who also has operations offshore can be beneficial in a number of ways including:
Have some calls handled in Australia and some overseas (e.g. high-value customers answered in Australia with lower value customers handled overseas)
When quality is critical you can start operations here in Australia where you can touch, experience and visit the centre and once a level of quality is achieved you can start to migrate calls over to reduce your costs.
Still have everything based overseas but know that there is an entire team and centre based in Australia that can provide support as required.