Call Centre Outsourcers in Australia
Call centre outsourcers in Australia have substantially evolved from just a traditional call centre that used to handle or make phone calls for other businesses.
Now call centre outsourcers in Australia (or contact centres as they are now known) offer a broad range of services including Sales, Customer Service, Telemarking, Complaints Handling, Social Media and Account Management through to complete integrated services like direct mail, advertising campaigns, back office support and more.
Where are the call centre outsourcers in Australia located?
Whilst many of the larger call centre outsourcers are located in the CBD regions of Melbourne, Sydney, Brisbane, Perth, Adelaide and Hobart, there are also several regional call centre hubs like Ballarat & Geelong in Victoria, the Gold Coast and Sunshine Coast in Queensland and regional towns in NSW all being very popular as well.
Why choose a call centre outsourcer in Australia?
With plenty of offshore call centres options available, some of the typical reasons businesses choose call centre outsourcers in Australia include:
- Customer experience
- Ease of access
- Data security