We look at the irritating or unnecessary steps and quantify the impact of these on cost and customer effort. We then redesign the journey with best practice procedures that reduce customer effort and the best organisation structure to get the work to the right people.
Address: 19-29 Martin Place, Sydney NSW 2000, Australia
Phone: (+61) 2 923 8626
Tags: Customer Journey MappingVoice of the Customer / LimeBridge
Five Degrees provides the most rigorous, transparent and valuable mystery shopping benchmarking solution available in the marketplace today.
With subscriptions available to either quarterly or bi-annual existing industry sales benchmarks or we can customise one-off or ongoing reviews to suit your specific requirements.
Phone: (+61) 407 002 113