Directory Listing: Premier Technologies

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Overview

Key benefits of our solution include:

  • A simple, intuitive and easy to use interface – get agents up and running quickly
  • Highly customisable and rapid set up – get what you want, how you want it
  • Deep insight – strong focus on BI and analytics with highly configurable real-time and historic reports
  • Leverages the unique capabilities of mobile consumers
  • Multiple integrations, including Microsoft (Azure AD and Skype for Business), Salesforce and others
  • Local Australian based support focussed on business outcomes

Your Premier Contact Point solution will be fully scoped and configured by our customer contact professionals. 

Features of the platform include:

  • Intelligent call routing
  • Predictive dialler
  • Configurable BI reports and real-time dashboards
  • Call recording
  • Agent monitoring
  • Voicemail
  • Call Burst / Avalanche service
  • Multimedia queueing – email, chat and/or SMS, IVR (both DTMF and speech)
  • Voice Biometrics
  • Mobility (visual IVR, custom queues, contact summary, self-service)
  • Microsoft integrations (Azure AD, Skype for Business and Dynamics CRM) and other integrations such as Salesforce, ERP and Workforce Management.

And unlike others, once your solution is up and running we don’t just hand you over to an online knowledge base.  Following hand over, our team is available with class-leading support as your staff get used to the many benefits of the new platform. 

In addition to our thorough onboarding process, we continue to provide both technical and functional help and support via phone and email.

Fast Facts

Deliver the ultimate customer experience with our class leading, cloud-based platform

Beautiful, powerful, and highly configurable dashboards and reports

Rapid setup and ongoing support with our expert, Australian-based team

Address Information

Primary Office Address: Level 16/501 Swanston Street, Melbourne VIC 3000

Office Address 2: Level 24/1 Market Street, Sydney NSW 2000

Office Address 3: Level 4/87 Wickham Terrace, Brisbane QLD 4000

Like to learn more? Please contact

Name: Premier

Job Title: Sales Team

Email Address: sales@premier.com.au

Contact Number: (+61) 1300 85 84

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