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LimeBridge

We look at the irritating or unnecessary steps and quantify the impact of these on cost and customer effort. We then redesign the journey with best practice procedures that reduce customer effort and the best organisation structure to get the work to the right people. 

Address: 19-29 Martin Place, Sydney NSW 2000, Australia

Phone: (+61) 2 923 8626

Website: http://www.limebridge.com.au

Tags: Customer Journey Mapping

Voice of the Customer / LimeBridge
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Limebridge

Do you really need WFM software?

LimeBridge Australia is a world leader in customer experience and operational transformation across all delivery channels.

We offer a diagnostic service that analyses your self-service and customer navigation structures and identities and assesses all dimensions of your operating model to improve efficiencies and the customer experience. 

Address: 19-29 Martin Place, Sydney NSW 2000, Australia

Phone: (+61) 2 923 8626

Website: http://www.limebridge.com.au

Tags: Workforce Management Providers

Technology / Workforce Optimisation / Limebridge
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Five Degrees

Improve your customer experience to convert more sales, achieve higher first contact resolution and increase engagement with staff and customers. Our proven and powerful mechanism has been developed over 23 years to change the sales and customer service habits of your contact centre staff.


Phone: (+61) 407 002 113

Website: http://fivedegrees.com

Tags: Sales Training Customer Service Training Conflict Resolution Training Contact centre training providers

Training / Frontline staff / Five Degrees
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Five Degrees

Five Degrees provides the most rigorous, transparent and valuable mystery shopping benchmarking solution available in the marketplace today.

With subscriptions available to either quarterly or bi-annual existing industry sales benchmarks or we can customise one-off or ongoing reviews to suit your specific requirements.

Phone: (+61) 407 002 113

Website: http://www.fivedegrees.com.au

Tags: Quality Assessment Customer Benchmarking Mystery Shopping

Voice of the Customer / Five Degrees
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MaxContact

MaxContact is a True Cloud, future proof, Omni-Channel contact centre suite that has been designed and built by contact centre professionals ensuring it meets all your needs and requirements.

Feature rich, and built on the latest technologies, MaxContact is a truly hosted contact centre. With no hardware or software download required, it is more than suitable for multi-site operations or home workers.

Phone: +61 7 5329 4785

Website: https://www.maxcontact.com/

Tags: Cloud Call Centre Software Dialler Hosted IVR Solution Omnichannel Outbound Dialling Dashboards

Technology / Complete Solutions / MaxContact
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Knosys

Knosys is a technology company providing the very latest in knowledge management solutions including our cloud-based platform KIQ Cloud.

KIQ Cloud tackles the issues faced by many contact centre and customer experience companies and their customer-facing touch points. It provides a central platform for your employees to find the information they need to service every customer enquiry to the highest standards.

Address: Level 8, 31 Queen Street, Melbourne, Victoria 3000

Phone: 1800 977 827

Website: https://knosys.it

Tags: Knowledge Management Systems

Technology / CRM and Knowledge / Knosys
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Beyond Ergo

Dr Kirk builds practical front-line solutions to help call centres reduce high rates of absenteeism, stress and attrition by coaching team leaders and managers in making simple changes that decrease work-related pain, increasing comfort and productivity, and improving operational and labour cost efficiency.

Address: Lvl 3, 349 Coronation Drive

Phone: 0408751379

Website: https://beyondergo.com.au

Tags: Injury Prevention Ergonomics Workplace Safety

Health & Wellbeing / Beyond Ergo