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Technology

CX and call centre technology is fundamental to a great customer experience and now, more than ever, the CX and call centre technology is central to providing an efficient experience for both you and your customers.

CX & Call Centre Technology is moving at an unprecedented rate with new technologies combined with customer expectations constantly on the move. 

Consider these facts:

  • Personalisation is coming fast - an Accenture study found that 81% of consumers want brands to get to know them and understand when to approach them (and when not to)
  • IDC predicts that by 2020, 40% of commerce transactions will be enabled by cognitive/AI personal shoppers and conversational commerce
  • Companies with the strongest omnichannel customer engagement strategies retain an average of 89% of their customers, compared to 33% for companies with weak omnichannel strategies - Aberdeen Group
  • Even with the increasing shift to mobile, 72% of millennials said a call isn't the best way to solve their problems.
Then throw in cloud technology, the Internet of Things, Chatbots, Voice Biometrics and so on. 

But what is the right CX and call centre technology for you and who are the suppliers that service the Australian market?

There are now literally hundreds of suppliers and our CX and call centre technology business directory enables you to search and connect to contact centre technology specialists in easy to use categories.

How to find the right call centre technology suppliers


You can simply browse through the list below or you can try our new CX Connect service and we'll save you time, risk and money in finding the right technology solution to meet your requirements.

To narrow the search of technology suppliers below, use the filters to narrow the suppliers to specific technology solutions - we have search tags for all the common and emerging technology types.



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MaxContact

MaxContact is a True Cloud, future proof, Omni-Channel contact centre suite that has been designed and built by contact centre professionals ensuring it meets all your needs and requirements.

Feature rich, and built on the latest technologies, MaxContact is a truly hosted contact centre. With no hardware or software download required, it is more than suitable for multi-site operations or home workers.

Phone: (+07) 5329 478 5

Website: https://www.maxcontact.com/

Tags: Cloud Call Centre Software Dialler Hosted IVR Solution Omnichannel Outbound Dialling Dashboards

Technology / Complete Solutions / MaxContact
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Limebridge

Do you really need WFM software?

LimeBridge Australia is a world leader in customer experience and operational transformation across all delivery channels.

We offer a diagnostic service that analyses your self-service and customer navigation structures and identities and assesses all dimensions of your operating model to improve efficiencies and the customer experience. 

Address: 19-29 Martin Place, Sydney NSW 2000, Australia

Phone: (+61) 2 923 8626

Website: http://www.limebridge.com.au

Tags: Workforce Management Providers

Technology / Workforce Optimisation / Limebridge
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Premier Technologies

Our Workforce Optimisation solutions will ensure staffing levels, rosters, and shifts are designed to provide the best possible balance between service and cost.

Address: Level 16, 501 Swanston Street, Melbourne VIC 3000

Phone: (+61) 1300 85 8483

Website: https://premiercontactpoint.com/

Tags: Forecasting Rosters WFM

Technology / Workforce Optimisation / Premier Technologies
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ipSCAPE

Australian owned ipSCAPE, is a global leader in cloud contact centre solutions. You’ll be able to grow your business faster with our scalable, innovative, omnichannel, cloud-based technology and also enjoy 24/7 customer support.

The unique ipSCAPE platform makes it quick and easy for companies to deliver legendary customer service. 

Address: 140 Arthur Street, North Sydney NSW, Australia

Phone: (+61) 1300 477 227

Website: http://www.ipscape.com.au

Tags: Cloud Call Centre Software Hosted IVR Solution Omnichannel

Technology / Complete Solutions / ipSCAPE
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ipSCAPE

Our sophisticated and flexible predictive Dialler technology will improve your contact rates. 

CRM integration gives your agents the latest customer information: combine that with advanced scripting, and you'll improve conversion rates while remaining in control of your customer interaction quality.

Address: 140 Arthur Street, North Sydney NSW, Australia

Phone: (+61) 1300 477 227

Website: http://www.ipscape.com.au

Tags: Dialler Hosted Outbound Dialling

Technology / Diallers and Outbound / ipSCAPE
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Premier Technologies

Premier Contact Point is built around an industry-leading predictive dialler application, utilising cutting-edge features to enhance productivity, efficiency, and agent occupancy. 

Address: L16, 501 Swanston Street, Melbourne VIC, Australia

Phone: (+61) 1300 85 84

Website: https://premiercontactpoint.com/

Tags: Dialler Hosted Outbound Dialling

Technology / Diallers and Outbound / Premier Technologies

Samespace Inc.

We combine contact centre tech with conversational AI so you can better engage with customers across voice, chat or social, monitor conversations on the fly & manage teams at scale

Tags: Artificial Intelligence

Technology / Self-Service & Automation / Samespace Inc.

Geckoboard

Tags: Customer Analytics Data Analytics Dashboards

Technology / Analytics & Authentication / Geckoboard

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InQuba

Tags: Customer Analytics Customer Surveys technology

Technology / Analytics & Authentication / InQuba

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QPC

Tags: Cloud Call Centre Software Hosted

Technology / Complete Solutions / QPC

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Twilio

Tags: Cloud Call Centre Software

Technology / Complete Solutions / Twilio

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Cloudwave

Tags: Cloud Call Centre Software

Technology / Complete Solutions / Cloudwave

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MaritzCX

Tags: Customer Analytics Customer Surveys technology Dashboards

Technology / Analytics & Authentication / MaritzCX

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